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Fax: 416-494-3788

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Frequently Asked Questions

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How do I use 10-10-620's service?

Simply dial 10-10-620 followed by 1 for North American calls, or 011 for international calls, followed by the number you wish to call. 10-10-620 can be used from your Bell, Rogers, Telus or Videotron landline, or from your Fido mobile. All charges will appear on your regular home phone bill.

Do I need to sign a contract or switch my long distance service provider?

There are no contracts and you don't have to switch phone companies to use 10-10-620. 10-10-620 will work on your Bell, Rogers, Telus or Videotron landline, or from your Fido mobile.

Can I use 10-10-620's service if I already have a long distance package with another provider?

Yes, you may continue to use your long distance package in conjunction with 10-10-620's service if you have a Bell, Rogers, Telus or Videotron landline, or Fido mobile.

Can I use 10-10-620's services on a VoIP phones?

Our 10-10-620 service can only be used from a Bell, Rogers, Telus or Videotron landline, or Fido mobile. Unfortunately 10-10-620 does not work with other VoIP phone services including Telehop's home phone service.

Are rates different when calling landlines and cell phones?

For many countries the landline and cell phone rates are different, please refer to our rate finder chart for more information.

What increments does 10-10-620 charge?

10-10-620 service is billable by the minute, unless you are calling a country that offers unlimited minutes per call.

Can I use Telehop's 10-10-620's service outside of Canada?

Presently, our 10-10-620 service is only available in Canada. 10-10-620 will work on a Bell, Rogers, Telus or Videotron landline, or Fido mobile in British Columbia, Alberta, Ontario or Quebec.

What happens if my calls don't connect?

You will not get charged if a call does not connect. We only charge for connected calls including voicemail and answering machines.

Can I use Telehop's 10-10-620's service to send a fax?

Yes, you can send a fax using 10-10-620 service. Simply follow the same steps as if you were making a call.